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… topics  tab By following the navigation prompt, you'll be directed to the following screen:  The system includes a …

… make it Inactive by clicking the Active pill. In the same way, to re-activate an Inactive topic, simply click the …

… that will be made available to you when you’re building your scorecards. For each question you create, you can … action is required. The prompt to add a response will disappear and you simply need to click the Save changes … they will appear in the questions table... Here, you can: Edit and delete  Questions  whilst they remain Unused (not …

… No such event in Raw data. This is the time from Callback was ordered until the callback is answered (for callback … are overlapping with speaktime in Conversation (c) events.  Waiting for Scheduled time For Scheduled calls only. This is the time from the Scheduled call was created by agent until the Scheduled time (which might …

… This guide walks you through the process of manually labeling user … at the bottom of the page. Locate the search engine you want to train and click on one of the items in the list to … search terms entered by users. Select the queries you want to manually label 3. Manually Label Queries Manually …

… 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for a specific Post, … which lets the agent choose the type of filter that they want to apply. This looks like this: The types of filters …

… transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … We’ll provide clear instructions to make this process as simple as possible. Puzzel ID: Enhanced Security and Simple … managing campaigns and reports simpler than ever. Future-Readiness: This upgrade sets the stage for even more …

… SMS services! As part of our ongoing commitment to providing you with the best, most secure, and user-friendly … transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … We’ll provide clear instructions to make this process as simple as possible. Puzzel ID: Enhanced Security and Simple …

…  feature is designed to give you control over what types of sensitive and personal data you store and view … Click  Entities & Redaction An  Entity  is a specific type of sensitive, private or confidential information. … customer numbers that all begin with a specific code eg GB432345 A single string suffixed with Finding any reference to …

… New 1-to-1   By following the navigation prompt, you'll be directed to.... The meeting set-up screen   Participant If … drop-down include anyone with access to EvaluAgent. In this way, you can set up meetings for managers as well as agents. … This is optional, but you may choose to add some additional information here to elaborate on the selected topic …

… in the Puzzel Contact Centre Solution January Release 2019, implemented in the evening of January 22nd, 2019 The … making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing … max number of days an email request can be in Puzzel. Media type email is used for customer requests (emails and …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… storage time for call recordings done after 3 February 2026 (when we changed to OPUS and introduced this new …

… must be unique and descriptive enough for you to know what type of Reports the Report Builder will generate. Use the … Report Builder In this step you can select what data you want to report on. Simply select the Ticket Attribute type … drop-down menu. The type of attribute or information you want to Include or Exclude in the second drop-down menu. You …

… download here:   Puzzel Catalog Sync for Azure version 1.2.0 or later uses the latest Microsoft Graph API and the new … application (e.g. Puzzel Catalog Sync) Supported account types  – Choose the option that is most relevant to you. The … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of …