261 results found

… cycle here at the start of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as …

… information that should be presented in a prominent way. For more information on this, please see the relevant … templates for you to build more surveys to gather customer feedback. Custom Survey Reporting and visualisation The … insights about your customers in your market, their wants and needs, and the important areas your business can …

… Puzzel Case Management/Puzzel Customer Insight with Amazon Simple Email Service (SES), ensuring your emails … If you would prefer to use your own email service for sending email, please follow our SMTP setup guide  instead.  … to be configured to send emails through the Amazon SES gateway, ensuring that emails are sent securely and reliably. …

… Management and Puzzel Workforce Management. These release notes are preliminary and features in this document are … the launch of any feature described in this article.  Note that some of these features may require a customised … to configure inbound productivity rules. … Release Notes, September 17th/18th 2024 …

… the “Max concurrent written requests improvement” that was announced in the preliminary release notes, was deployed but rolled back early in the morning of January … used. This is done on page Services – Dialler under Agent feedback . Categories reserved for Dialler cannot be added …

… level "Trainer" or higher. Queries labelled here will always be added to the training data. By default, the queries … they may not fully match how users actually speak or type. Real users: Ask questions in unexpected ways Use slang, typos, or product-specific language May …

… and a testing playground. • Viewing the BotStudio software version . • Toggling tooltips, QA page, and Variants … • Training – Improve chatbot understanding by providing feedback when it misinterprets user input. • Health – …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … the editor and select standard option for regular article type               Enter the title of the article. For … current date and time is selected Select the language you want ot create the article in from the drop down menu Click …

… open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in … Dialler API to delete a contact in your Dialler list that was right now represented with a request in queue to be …

… can now see the reasoning behind why a specific example was included in the Knowledge Gaps section, making it easier … in the conversation logs. Fixed a bug where certain error types were not correctly caught during conversation tests. … new message is received.   … Release Notes – Puzzel AI Hub (2025.2.0) …

… if the address field included Carriage Return (CR) or Line Feed (LF) characters. This enhancement ensures smoother … inline images failed to display the images correctly. This was notably impacting messages sent from the Apple Mail … Workforce Management Scheduling>Month date header will always be shown, even when scrolling through a long list of …

… note that Special reports are ' End of Support ' from March 2024, and customers are required to rebuild any Special … are shown.     From here you can change time period if you want something else than Yesterday click arrow down or Show … (agents/queues etc.) to include, columns to include, visual type etc. Click arrow up (at the bottom of the section) or …

… calls for 1 agent for a day in the search result, and you want to listen to all or most of them without losing track … a Filter so that you easily can find the Time modules you want to see, in case you have lots of Time modules Minor … Bugfixes • EPOS Headsets - Fixed wrong headset feedback on hang up. …

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …