1868 results found

… codes (“outcomes”) of an agent event.   Column Name Datatype Description result_code Char (2) Primary key. The code … are in use: ?             Unknown b             Busy (event type 'c') c             Timeout in setup phase (event_type 'c' only) e             Error h             Hangup by …

… if it appears in all the desired search results. When you type a question in the box, key words or phrases are … select the language from the drop down menu in which you want to type the phrase or query in. … Try it out …

… release implemented in the evening of  March 23rd, 2021 . The changes made in this release mainly concern … Administration Portal ,  Social , Knowledgebase,  Bot Gateway and Voice Transcription . Note that some of these … External id, Show internal id or Show date created if you want to see one of these optional columns. Play sound file …

… updates were made to Puzzel Ticketing on 30th March 2021. These are categorised as additional features, … this release. … Puzzel Ticketing - Release Notes March 30th 2021 …

… to crack down on smishing attempts. This will be enacted in 2 phases, phase 1 on 12th September 2023.  Phase 2 revised date of 31st October 2023.  Please be aware this is a fluid situation, we will update customers as … dynamic SID is currently accepted, however, please be aware certain SID registration* (described below) will become …

… The following updates will be made to Puzzel Ticketing on 13th October 2020. These are categorised as additional … Bug fixes: Ticket page wont load if assigned team was deleted Description: Tickets assigned to a deleted team … Ticket page should open/load even if team assigned was deleted … Puzzel Ticketing - Release Notes October 13th …

… In Puzzel Administration it is possible to choose which type of file formats the visitor will be able to upload by specifying mime types, by default .png, .jpeg, .gif and .pdf are accepted. …

… the solution. In this case, if the Denmark office would not want to offer their callers call-back at the moment, this … solution. If you have lots of Service variables you can type some text in the Filter input box so that only rows … and string) and edit existing ones. IMPORTANT! If you want to add, delete or change the name for any Value …

… project. In the booking calendar, you select the calendar type – Meeting or Conference/Seminar – and set the default … and end time of a workday, whether weekends should be bookable, and which week should be displayed as the default … of calendar sharing/integration will be release early 2025. Choose to link the resource to an existing calendar …

… It may be used to prioritize, queue, and distribute other types of requests than e-mail. The only requirement is that … like: Subject: Info mail from Company Date: Mon, 27 Feb 2011 12:43:11 +0100 From: noreply@company.com To: … to the company access number. senttime When the e-mail was sent from the sender receivedtime When the company mail …

… the step of having to select a channel each time they want to start a conversation from a new manual ticket. See … an issue where searching for content within 'notes' was not returning any search results. Update to the new …

… custom filters enable you to quickly access any types of contact based on operational teams and/or by the … system. To filter imported contacts, you will need to: 1. Go to  CONVERSATIONS 2. Click  Imported contacts & … in displaying those contacts/contact types that you want to prioritise for QA in any part of your organisation. …

… is available for 48 hours after it is created. Supported types are .jpg, .jpeg, and .png ) Videos ( Supports file types .mp4 and .3gpp (Note: Only supports video codec H.264 …

… If you want to change which main menus and  sub-menus that an admin … and Admin user groups in chapter Add User Group .   2 types of properties are used here: Some menu properties are … and  Enable menu Users - Resource filters . If you really want to limit who has access to a page, e.g. Users - …

… of initiating a request through a request prompt and then handling all subsequent communication in the new Agent … the system, it is forwarded to the queue, responsible for handling it. The first notification for this, for the agent, … counterpart looks similarly: Predictably, the widget for handling Twitter messages, looks like this:  It is very …