Book a Demo

agent_result_codes

Table name: agent_result_codes

Contains/Role: Holds the description for the different possible result codes (“outcomes”) of an agent event.

Column Name	Datatype	Description
result_code	Char (2) Primary key.	The code for the result. Currently these codes are in use: ? Unknown b Busy (event type 'c') c Timeout in setup phase (event_type 'c' only) e Error h Hangup by caller while calling agent (event_type 'c') k OK q Caller hangup during setup (event_type 'c' only) t Timeout (=no answer, event type ‘c’ only)
descript	Varchar (255)	Describes the code.

Column Name

Datatype

Description

result_code

Char (2)
Primary key.

The code for the result.
Currently these codes are in use:

? Unknown

b Busy (event type 'c')

c Timeout in setup phase (event_type 'c' only)

e Error

h Hangup by caller while calling agent (event_type 'c')

k OK

q Caller hangup during setup (event_type 'c' only)

t Timeout (=no answer, event type ‘c’ only)

descript

Varchar (255)

Describes the code.

Back to Top

Recent documents