Table name: agent_result_codes

Contains/Role: Holds the description for the different possible result codes (“outcomes”) of an agent event.


Column Name Datatype Description
result_code Char (2)
Primary key.

The code for the result.
Currently these codes are in use:

?             Unknown

b             Busy (event type 'c')

c             Timeout in setup phase (event_type 'c' only)

e             Error

h             Hangup by caller while calling agent (event_type 'c')

k             OK

q             Caller hangup during setup (event_type 'c' only)

t              Timeout (=no answer, event type ‘c’ only)

descript Varchar (255) Describes the code.


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