1912 results found

… 21:00 - 01:00 CET Infrastructure Windows 21:00 - 01:00 CET 2026  January Jan 6, 20 Jan 13, 27 2026  February Feb 3, 17 Feb 10, 24 2026  March Mar 3, 17, 31 Mar 10, 24 2026  April Apr 14, 28 …

… is generated. The report contains 1 row per queue for media type Phone, and 1 row for call_ids that do not contain a … datetime, @ToDate datetime set @FromDate = '16-feb-2016 10:45' set @ToDate = '16-feb-2016 11:00' select …

… back, and sometimes they solve their own problem while waiting to be called back, but they can’t cancel the … "Callback tracker" or "My callback". Max 30 characters.  2 Logo Please upload the logo file to be shown in the upper … of the Callback Display web page for your callers. File type should be .png or .jpg. We recommend a square logo with …

… in a new browser window. The different available module types are listed in the left margin. Modules can be dragged … versions (Call Flows). The number of versions kept will always be at least 10 (the most recent ones), independent of … the messages/sounds that should be played for the callers waiting in this queue, and you can define different optional …

… of all active agents in real-time, allowing for immediate awareness of who is available, who is busy, and for how long. … spend on different activities. This helps in reducing time wastage and streamlining workflows. Ensures that agents are … for better readability. "Forced Preview" added as a new type of call in call reports. Type of call added to the …

… In this article we explain the different types of Survey. The survey records from the new Customer … columns element_type, ci_session_id and element_id from v2.3. In addition, the columns survey_name, survey_id and … score per queue and/or per agent and relate it to e.g. wait time in queue and speak time to see how wait time and …

… YES can access unassigned Tickets Reply Access Can free type reply When YES can free type reply Can edit reply signature When YES can edit reply …

… No such event in Raw data. This is the time from Callback was ordered until the callback is answered (for callback … are overlapping with speaktime in Conversation (c) events.  Waiting for Scheduled time For Scheduled calls only. This is the time from the Scheduled call was created by agent until the Scheduled time (which might …

… of improvements  The results?  Increased QA productivity by 285%, with 10x more feedback delivered and customer …

… Page is a section where you can choose the columns you want to display in the Tickets Page. Categories to Display … redacted. Numbers are redacted if they are a minimum of 12 digits long and a maximum of 19 digits long, and have a … Luhn checksum and match a pattern for a known credit card type.  The numbers can either be a single continuous string …

… additional features included in the release of April 4th, 2023. The changes made in this release concern  Puzzel … of a shift week has been moved to the Week Overview page (was previously on the Edit Shift Week dialog). You can now … request day as Cancelled. Changing a Holiday to a different type of activity should mark the request day as Cancelled. …

… so that you know you are talking to the right person. Warning when closing an active chat window If you accidently … conversation, you can add up to five file attachments of type text, pdf or an image of maximum file size, 20 MB along with the chat message and send it to the …

… performance. Here you will set the constraints of what you want to measure, who you want to measure and for when this … be used. i.e. 'Christmas Answer Rate for Support Team' Step 2: Choose constraints Select Channel(s ): This is a filter … either a calculated score value or percentage based on the type of survey Value Preference Icon: Depending on your …

… in Salesforce, you need to: Go to quick finder and type App Manager. Select App Manager from the results … run the follow SQL query Select Id, name from Group where type = ‘Queue’ … Puzzel-Salesforce Omni-Channel integration …