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… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with … “total_sum” in the visitor’s browser is >1000   Open image-20250612-122121.png   … Rules engine for Chat (new) …

… Dynamics domain. For example: https://puzzeldevelopment.crm4.dynamics.com/main.aspx Puzzel Customer key Customer number …

… Centre Solution release implemented in the evening of June 4th, 2020. The changes made in this release mainly concern … Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for …

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … you assign to each agent would be 4. Alternatively, if you wanted to replenish work-queues on the 1st day of every …

… open it in the editor. You can make changes to the content, add custom tags, link the article to different … click “Next”.    You will have the option to either add a link to your article, or embed the entire article in line. In the case that you would like to add a link to your article, you also have the option to …

… open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … can now display: Images ( The image file is available for 48 hours after it is created. Supported types are .jpg, … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in …

… an example of how the Public FAQ can look on a webpage .   1.  Create a new or go to an existing configuration.  2. … The design process is interactive: click what you want to change. Customizing Elements: Click directly on any …

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … the Agentic node is in its responses. Range: 0.0 – 1.2 Low temperature (≈ 0.0): More deterministic Less creative …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … add a decription for your new secret. and add either a base64 encoded X.509 certificate or a JSON Web Key formatted RSA, …

… dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is … opened in the e-mail request tab. As default and due to backward compatibility, CRM popups are default still opened in a …