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… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … the evaluation priority is: The rule is true if: “Ruleset 1=true” OR “Ruleset 2=true” OR “Ruleset 3=true”, etc. And a … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with …

… in your resource folder and repeat step 9 and 10. … How to create Microsoft Dynamics Logic Apps …

… Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for … on when you click Add user group, we will ask you to select type: Agents Admin Wallboard (only access to Real-time – …

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … you assign to each agent would be 4. Alternatively, if you wanted to replenish work-queues on the 1st day of every …

… included in the planned release window of  September 17th/18th, 2024. The changes made in this release concern  Puzzel … rule's outcome can influence the next. For example, Rule 1 can trigger a webhook to a remote system and map the …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … levels.   Clicking on the detailed history link, open up a modal which allows you to also set Status or Publish and …

… open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in … Dialler API to delete a contact in your Dialler list that was right now represented with a request in queue to be …

… an example of how the Public FAQ can look on a webpage .   1.  Create a new or go to an existing configuration.  2. … The design process is interactive: click what you want to change. Customizing Elements: Click directly on any …

… Centre Management" collapsed="collapsed"]  Puzzel WFM   Puzzel Quality Assurance  Customer Insight  Performance Management  Raw data  Text to Speech (TTS)  Voice Bot  Digital Engagement …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … creative the Agentic node is in its responses. Range: 0.0 – 1.2 Low temperature (≈ 0.0): More deterministic Less …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… in the Puzzel Contact Centre Solution April Release 2019, implemented in the evening of April 30th, 2019 The … dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is …