175 results found

… access restrictions applied to their account will see this warning on any restricted page: Report filters will also carry the same warning, with the Data Capture Response disabled for …

… the list They return a single true/false stating if a match was made (return value) They return a single output value if a successful match was made, always a string of variable length. Please observe … place(s) in the service logic that uses this list. The Key type is Integer (digits only) or Characters.   Search vs …

… facilitator. Each meeting can be actioned in one of three ways:  View ,  Start  or  Delete. As the meeting … facilitator selected  participant preview  when the meeting was set up, then a  View  option will appear enabling you to … as the focus of the meeting. If  participant preview  was not selected when the meeting was set-up, then, as the …

… a call. You can change your status to Ready whenever you want. Busy If your phone gives out a busy tone (you are on … connected to a caller and you need a break after this call, wait until the call has ended and you're in status Wrap-up, … requests (chat, e-mail/task, and social) in the same was as for calls, you can receive them based on your …

… The Survey Designer empowers you to create different survey types quickly and easily, schedule them across channels and … at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an …

… More automated ways to get closer to your customers - Call Flow Tool …     The Call Flow Tool (CFT) now offers more automated ways to get closer to your customers with the addition of … within automated text messages. In this guide, we will walk you through the functionalities of both modules and how …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an … performance. Customer Insight is the easiest and fastest way to gather real-time actionable insights. Puzzel Customer …

… a name for the application iv. Under “Supported account types”, select “Accounts in this organisational directory … add that in the step below. vi. Click “Register”   Step 2 - Find and add redirect URLs for your SSO configuration   … of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the …

… Join this table from 'cm_reporting_activities' if you want to get the text/name for the priority. Column name Data … this table. Join this table from 'cm_ticket_events' if you want to get the name of the event type. Column name Data … in this table. Join this table from 'cm_tickets' if you want to get the text/name for the priority. Column name Data …