1912 results found

… in the Filter input box. You can uncheck columns you don't want to search for match in. You can sort the Users list by … ist by typing something in the Filter input field. If you type e.g. paal ko  (without quotation marks) only users … to Puzzel (agent.puzzel.com or admin.puzzel.com) today. If 2 or more PCC users are linked to the same Puzzel ID, the …

… codes”), your agents can document what each call/chat/email was about, for statistics reporting purposes and for the … multiple Topics depending on what’s configured as Selection type for this Category. The default is Single choice. In a … and/or on some of the sub-categories, since you might want to allow agents to select Topics in different …

… even hundreds of thousands of recipients.    There are two ways of defining messages in Puzzel SMS Campaign. They are … The mobile numbers of the message recipients will always be uploaded from a file. The way in which messages are adapted, the format of the files …

… the column properties contain a JSON object which hold different data depending on what type of tracking data is … eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     …

… What's chosen is stored in this table. Column name Data type Description category_choice_id bigint  Identifier for … datetime2  Date/timestamp that the data was transferred to RawData ticket_number int  Ticket … channel dte_created_at datetime2  The date/time the channel was created (UTC) dte_updated_at datetime2  The date/time …

… Motivation The Widget API was designed with the following goals in mind: To hide the … browser's Messaging API.  The code below demonstrates one way to subscribe to and handle messages from the API: const … contained in message.data. The core will add a message.data.type property to all messages too.   Requests to the Widget …

… icon on the top right of the Dashboard page:   If you want to add a Widget to the active Dashboard, select Add widget in the sub-menu. (If you want to create a new Dashboard, select Add Dashboard).     Once you have clicked "Add Widget", you need to select a type of widget:     Each widget type is related to the …

… Background The Widget API was designed according with the following goals in mind: - … browser's Messaging API. The code below demonstrates one way to subscribe to and handle messages from the API: const … in message.data . The core will add a message.data.type property to all messages too. Requests to the Widget …

… events for an agent. Object name: fnc_agent_events_window Type: Table value function Description: Delivers the so … at the “border” will be adjusted. Parameters: Name Datatype Description @agent_id int The (unique) id for the agent … Some rules: Valid format is HH:MM, all five digits must always be given. @time_to should be greater than @time_from …

… User(s) at the selected time and date so that they are always informed of what they need to do and when. To add a …

… cycle here at the start of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as …

… and a list of actions/processes that needs to be executed towards serving the customer or performing a generic task like … 100, "reservedUserId": 123456, "reservedUserWaitTime": 3600}", "type": "mail", "version": “1.0” } Variable Type Description …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … name for your client (this is not the client ID) Grant type : Choose the appropriate OAuth grant type, for APIs … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… Azure (deprecated) To be able to do queries or mutations towards the GraphQL server, a authorzation token must be added … Client in Puzzel ID - Organisation Settings with a grant type of Client Credentials Add the following Allowed Scopes … need). You can optionally specify which categoryTypes you want to query - by default only DEFAULT category type is …

… An ordinary user (User type = Person ) can have max 8 concurrent written … requests (in addition to 1 phone call). A user with User type = Chat bot can have up to 100 concurrent written … (e.g. “Ready (1)” or Busy (2)), but for a user with user type = Chat bot with > 8 configured we only show status …