139 results found

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …      Test Chat (New) on Puzzel demo page The fastest way to test Chat (New) is to create a Configuration, an …

… yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … fields using the double curly brackets, For example “If you want to the progress of you tickets, please head over to <a … If your DNS record already contains spf.logicalware.com then there is no need to add an additional record …

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… already generated queue event with result_code=q. If you want to report total number of requests to a queue, you … the caller orders Callback in queue to the queue he/she was waiting in. However, some customers require that callbacks …

… timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go …