141 results found

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can …

… access, you can edit some of these details. Maximum 500 contacts are listed in a search result. Calendar If you … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… agent and visitor are already in a regular phone call and want to switch to a video conversation. Overview The …

… already generated queue event with result_code=q. If you want to report total number of requests to a queue, you … the caller orders Callback in queue to the queue he/she was waiting in. However, some customers require that callbacks …

… remaining holidays for the current and next year for each individual. You can also generate a report of any booked …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … be called. Please note there is no guarantee the agent you want to monitor will receive and answer any call from Puzzel …

… timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go …

… is  In progress , pertinent summary information can be edited. Focus If you triggered the meeting by selecting … selected data is visible here. You can access and add any additional performance data without having to leave the … documentation  tab. You can remove and/or upload any additional documentation at this point. Conversation You can …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …      Test Chat (New) on Puzzel demo page The fastest way to test Chat (New) is to create a Configuration, an …