143 results found

… This article covers Raw data for Callback in queue and Scheduled (web) callback. When a caller orders Callback in Queue (often … Puzzel calls an agent and the one that ordered CiQ. When events for a new session for an existing call_id are ready …

… remaining holidays for the current and next year for each individual. You can also generate a report of any booked …

… information to be captured as a category. For example, an invoice reference or customer number, with all the other …

… click  Create template  and you'll be taken to the next screen  Here, you can start adding agenda items to your …

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go … the New Ticket Rules. A Filter can be added to Include or Exclude specific Tags in the results. Tickets can be searched …

… A X.509 trust certificate is necessary for the client to … 365-management-apis?f=255&MSPPError=-2147217396#configure-an-x509-certificate-to-enable-service-to-service-calls . … update Manifest of Azure application in the next section. Press  Export  button to export the created …

… or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … on Weekdays (Mon-Fri) 08:00 to 15:59 and on Thursday from 16:00-18:59. Please note that the value in the 'To' field … 16:00:00. Overlapping entries You are not allowed to have 2 entries for the same day (e.g. Friday) that are …

… Red Bar: Indicates errors that need attention, such as syntax issues or misconfigured authentication. Common Issues Detected: Identically named nodes. BotScript syntax errors. Nodes requiring authentication when global … enhancements to matching rules and intent classification. Explore Feature – Groups common words into topics, providing …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… Fixed an issue where alternating between different channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of …

… the created solution copy: chosen SharedTime modules, any XSLT files for XmlRequest (ex ExternalLookup) modules: when … with the content of original module’s data, which is afterwards immediately activated . for every SharedTime module … the just saved-as solution; page Services=>Editor lists 2 folders: “ControlCallflow” and “SharedTimeConfiguration”; …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can …