142 results found

… agent and visitor are already in a regular phone call and want to switch to a video conversation. Overview The … Container. Open the Behavior tab. Locate the section Add additional values. Add the following key–value pairs: Key … the chat. Save the configuration. Step 4: Publish and Display on the Customer Website To make the interaction …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… click  Create template  and you'll be taken to the next screen  Here, you can start adding agenda items to your …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including  instructions how …

… click on the  Generate  button. A message will be displayed to confirm the successful creation of the … the certificate information will be displayed in the panel below. We will use this … within .pfx container with a private key. Select the target directory and enter a password to the certificate in the  …

… time for "Weekday (Mon-Fri)", "Weekend (Sat-Sun)" or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… The Email Settings can be edited when designing the Survey, in the General section.    Email Settings: Enter the … Save your changes   [/collapse] [collapse title="SMS Configurations" collapsed="collapsed"] The SMS information can be edited when designing the Survey, in …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… Legacy Knowledge Base Upgrades Final Reminder Following our announcement from January 28th 2026 , an automated …

… Scheduled tasks (and email and chat) are shown in the Admin Portal’s Archive in addition to in Raw data table …

… with the content of original module’s data, which is afterwards immediately activated . for every SharedTime module … of the page Services=>Editor , which is afterwards immediately activated for every XSLT file from the  … the just saved-as solution; page Services=>Editor lists 2 folders: “ControlCallflow” and “SharedTimeConfiguration”; …

… details and calendar. With sufficient access, you can edit some of these details. Maximum 500 contacts are listed … access, you can Delete an appointment (an event). Adding an appointment If you have sufficient rights, you can … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …