157 results found

… We're introducing new features that offer you enhanced ways to monitor your projects in greater detail: Display … out a variety of fresh dashboard elements for both the wallboard and agent dashboards, including: Scalars and lists … been resolved. Empty and read-only information fields are always hidden in this new version.  Bookings Booking comments …

… throughout the entire session. Added minimize and maximize options to some view zones that lacked this feature … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …

… call to the contact, before connecting the two. There are 2 main dialler modes available. Your company might have … call this contact, you can click Cancel . If Cancel is clicked, the call stops and this contact is marked as do not … yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… App registrations and click on New registration button     2.  Enter the following three parameters in the Register an … screen below after the application has been registered. Make a note of the Client ID and Tenant ID which will be used … prompting you to Grant consent as an Admin . You will be asked to confirm if you wish to grant permission. Click yes.   …

… or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… Application. When using this method, the information is grabbed from a web front-end that can be called using a URL …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … level and 1 is the lowest. Level 0  on an ordinary skill makes the agent a part of the queue, but the agent will not be … to. This might be in the same user group or in another - (2)).   When you click Copy selected profile, the profile is …

… channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of auto-forwarded emails from filter rules to execute at the correct …

… include optional merge fields using the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … instead, add the following as a .TXT record: v=spf1 ip4:212.89.52.11/32 ip4:212.89.52.12/32 -all   If you already …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can … from the user during the period. Any cancellations or credit adjustments to outcomes made before the competition do not affect the results, so competition results cannot be directly compared to, for example, a performance report. You …