443 results found

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… the column properties contain a JSON object which hold different data depending on what type of tracking data is … eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     …

… dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … now decrease the max number of days a request with media type email (used for email and e-task) can stay in a Puzzel … the 3 last digits with * Example anonymized number: *****836 In email addresses we will keep the 2 last characters …

… This article provides an overview of changes and additional features included in the planned release window of … Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button …

… to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   Description destination_category e.g. Norway Fixed, Norway Mobile, Nordics, etc Destination category. …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… Not all issues have the same impact on all customers due to different setup and configuration. Puzzel has therefore made it possible to tailor the individual maintenance and incident notifications per customer/ subscriber. Incidents also differ in severity, so all serious incident notifications …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… Creating the intents.   1. Go to intents in the main menu 2. Click the plus sign, to create a new intent 3. Name your … information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest …

… på siden Brukere – Brukere. Opptre som annen bruker (Wallboard): Standard PÅ. Hvis denne er satt til AV, kan ikke brukeren konfigurere wallboardet for andre brukere på siden Sanntid – Wallboard. … profiler på Rediger bruker-siden. Vis gruppenummer («Unblockable agents»): Standard AV. Hvis denne er satt til PÅ, kan …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… Application mainly as a tool to answer phone calls and to distribute them further in the organisation to other agents, … in a call the Call Control will display a clock icon and "Waiting for a call..." text:   Once the Agent is engaged in … replaced with Call Queues . The Call Queue offers a quick way for agents to transfer calls to queues or directly to …

… Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, … settings will be set to the same settings as they have always been, however automatic deletion will now be set to ‘ …