174 results found

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … to another agent. You should not order Silent monitoring on 2 different agents at the same time with yourself as the …

… with the content of original module’s data, which is afterwards immediately activated . for every SharedTime module … of the page Services=>Editor , which is afterwards immediately activated for every XSLT file from the  … with content of original module’s data, which is afterwards immediately activated; for every XSLT file from …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …

… should route between nodes.     What’s New A cleaner, modernized interface for building and reviewing matching … only match if context X and visitor says Y) in a clearer way. Less complexity when maintaining flows—clearer rules, … options (Examples/Classifier) offer flexible and scalable ways to detect user intent beyond static keywords.   Learn …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But incumbent firms are quietly catching up, undergoing extensive digital transformations to retain their customers … how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart Guide …

… A solution can be set up with dialler functionality. The Dialler enables your supervisor/administrator to upload a … yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… called Chat (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …

… panel will now 1) display more detailed reasons if no reply was generated, and 2) show GenAI guard scores, etc. In a popup If clicking on … Studio diagnostics page would show the following error: “TypeError: compile() arg 1 must be a string, bytes or AST …

… This library contains the following elements: modernizr-2.8.3.js knockout-3.5.0.js moment.min.js (version … starrr.js used to present star-icons in the survey If you want to track the chatter’s browser activity (see separate …

… self-service tools, designed to meet the evolving needs of modern, competitive contact centers. To support this …

… to himself, to another named agent or to any agent on queue x (that is, no reserved agent). The task is sent as a … not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… any details need to be edited based in the participants feedback after reviewing the meeting. Reports The  Reports … add, edit, remove data from Quality, Insights and (general) Feedback at any time prior to the meeting being finalised. …