172 results found

… The design process is interactive: click what you want to change. Customizing Elements: Click directly on any …

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… User group name with "+" Today a User group’s name can be max 32 characters, and if you have a user group with “+” in … group name when you create a new user group, and if you want to do changes in a user group profile for a user group … parameters is “ Call id ”, and until now we have required 19 digits as input here since almost all call ids have 19 …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… in a call the Call Control will display a clock icon and "Waiting for a call..." text:   Once the Agent is engaged in … replaced with Call Queues . The Call Queue offers a quick way for agents to transfer calls to queues or directly to … - Contact is not available or busy. - Contact is in an away status. Certain contact sources may have additional …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … survey 1. Invoke the SendSurvey method in the consumer API Example code using rest tag and json body:    <assignlocal …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… of the link) might have dialled a number X and then been forwarded to your ' Access number ' Y, which means the caller … "internal" and/or the caller will not recognize it. And, if want the recipient to see a ' Download file ' link on the … details. If you enter a link, it will appear as a clickable link on the Playback page) Terms of use (your version …

… profiler til brugergrupper. Hvis du ændrer indholdet i en skabelon, opdateres alle gruppeprofiler, som er baseret på denne skabelon. På denne side kan du oprette profilskabeloner.          En skabelon indeholder flere …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… til Administration, kan du kun se de administrationsegenskaber, der er slået TIL for din virksomhed, samt nogle … – Brugere (Users – Users). Optræd som en anden bruger (Wallboard) (Act as another user (Wallboard)): Standardindstillingen er TIL. Hvis egenskaben …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …