261 results found

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … name for your client (this is not the client ID) Grant type : Choose the appropriate OAuth grant type, for APIs … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… The system offers three default outcomes which you can edit by clicking Edit from the Actions menu at the end of the row of the outcome you wish to edit. Once used on a scorecard, Outcomes cannot be edited or …

… Administration Portal ,  Social , Knowledgebase,  Bot Gateway and Voice Transcription . Note that some of these … External id, Show internal id or Show date created if you want to see one of these optional columns. Play sound file … correctly. Bot Gateway Boost Bot Client Conversation feedback option available within agent assist did not …

… icon allows users to choose the specific bot variant they want to monitor. This feature is particularly useful for … important data points: Review Conversations with Negative Feedback – This section gathers all conversations that …

… survey. This is usually done at the end of a call, for example in the “finally” section of the callflow.   Example code using rest tag and json body:    <assignlocal … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… additional features included in the release of  June 13th , 2023. The changes made in this release concern  Puzzel … select 1 column/parameter and lots of queues/agents if you wanted to show it as a chart (visual type bar/line/area). With more than 1 column selected you …

… One-click publish with optional comments Reject - Mandatory feedback comments for authors Activity tracking - Complete … with review rights can access How to Use For authors who want to send an an article version for review, from "Version … Click Approve (green) to publish or Reject (red) to provide feedback Add comments (optional for approve, required for …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … immediately tells them why they should answer or call back. 2) A field ‑ tested strategy that works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… only they can evaluate. Each operational environment is different - That's why we implemented our Evaluation Review … the evaluation, speak with the agent if appropriate, edit and/or publish the evaluation to reports. If necessary, … that the evaluation is published to reports in the normal way. However, on pressing the Send to manager button, a …

… any details need to be edited based in the participants feedback after reviewing the meeting. Reports The  Reports … add, edit, remove data from Quality, Insights and (general) Feedback at any time prior to the meeting being finalised. …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …