262 results found

… the editor and select standard option for regular article type               Enter the title of the article. For …

… with the functionality of this new feature. API - (Parameter added for setting 'Notes' to Public or Private) When … open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in …

… The design process is interactive: click what you want to change. Customizing Elements: Click directly on any …

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… included in the planned release window of  Oct 29th and 30th, 2024. The changes made in this release concern  Puzzel … Portal (in the upper left corner), and on page Real-time - Wallboard if you use the Puzzel logo instead of your own … audio device with a new Secondary Output device A new meter for microphone volume A new play button for testing …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… and Puzzel applications not being accessible. These types of incidents are called P1-Highest and P2-High in Puzzel’s SLA. For a full overview … or to contact Puzzel support by phone please call: (DK) +45 70 90 88 00 (UK) +44 333 300 0066 (SE) +46 (0)8 4000 4000 …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… supported. Schema   Attribute name   Sub-attributes   Data type   Example   Description   SCIM Core 2.0 User … Europe/Oslo The user's time zone in the 'Olson' time zone database format. groups   complex   A list of groups to … for a user.   Schema   Attribute name   Sub-attributes   Data type   Example   Description   Puzzel data …

… and additional features included in the release of  June 13th , 2023. The changes made in this release concern … select 1 column/parameter and lots of queues/agents if you wanted to show it as a chart (visual type bar/line/area). With more than 1 column selected you …

… to emails has the old format, that is, the format that was used on the old Reports page. This is slightly different …