106 results found

… open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in … Dialler API to delete a contact in your Dialler list that was right now represented with a request in queue to be …

… The design process is interactive: click what you want to change. Customizing Elements: Click directly on any …

… on the evening of 3 February 2026 . From this point onward, legacy sign-in methods will no longer be available to … users Customers with special users, such as Admin Portal Wallboard users, will be granted a temporary grace period … recordings. Why are we making this change? OPUS is a modern, high-efficiency audio codec that provides better …

… additional features planned for a release on 3 February, 2026. The changes made in this release concern Puzzel … during the maintenance window on the evening of 3 February 2026 . From this point onward, legacy sign-in methods will … and start using SSO with Puzzel ID before 3 February 2026. The legacy SSO (Azure) will only work for a limited …

… Categories, it meant that 1 registration in any Category was enough. Now we introduce 2 new options per Category: … is recorded , agents that see this Category for a call that was recorded can not close the call/request tab before a … the OPUS format instead of MP3. Why the change? OPUS is a modern, high-efficiency audio codec that delivers better …

… Centre Management" collapsed="collapsed"]  Puzzel WFM   Puzzel Quality Assurance  Customer Insight  Performance Management  Raw data  Text to Speech (TTS)  Voice Bot  Digital Engagement …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… supported. Schema   Attribute name   Sub-attributes   Data type   Example   Description   SCIM Core 2.0 User … Europe/Oslo The user's time zone in the 'Olson' time zone database format. groups   complex   A list of groups to … for a user.   Schema   Attribute name   Sub-attributes   Data type   Example   Description   Puzzel data …

… properties related to 2 different areas: Allocation of chat and other written requests in combination with phone calls Chat properties Please see more about chat configuration on this page:  Services - Chat (New)   …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… in the Puzzel Contact Centre Solution April Release 2019, implemented in the evening of April 30th, 2019 The … dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is …

… in the Puzzel Contact Centre Solution April Release 2018, implemented in the evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this …