1912 results found

… call are the same as for an incoming call. There are two ways of making an outgoing call: Type to call Click-to-Call. Type to call When you are not on … to make an outgoing call by typing in a phone number you want to call. You can either type using the numbers on your …

… /AgentAssistContactsImport/Archive Configuration File type : Choose the file extension from the drop-down list of … file extension) Delimiter must be selected for file type csv ; (semi colon) , (comma) . (period) Tabbed (tab) Sheet must be selected for file type xls or xlsx Number of columns : choose the number of …

… Based on Team Assignment We've introduced intelligent team-aware channel resolution that automatically ensures agents … Channel Selections" is configured for specific channel types • The system automatically uses these defaults when … falls back to the original channel to maintain backwards compatibility Cross-Channel Type Protection: The …

… YES  YES  Conditional / follow up messages YES  YES  Type NPS LIMITED  YES  1 Type CSAT NO  YES  2 Type CES NO  YES  3 Type PMF NO  YES  4 Type Custom NO  … YES  Send survey by SMS link YES  YES  Send Survey via 2-way sms YES  YES  Send survey via Email link NO  YES  Send …

… saved. Part 2: Prompts:  The phrases used to prompt each type of feedback on line items/sections / overall evaluation …  - The system enables you to prompt up to three different types of feedback during the evaluation process. However, If you only wish to prompt one or two types of feedback during evaluation (rather than all three …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … adjust it. A.To add a new profile Click on Add Profile and type a desired name for the profile. To add skills in the …

… to inform agents about what to say to the caller if they want to click 'save recording', especially if 'pending' is … queue name. A system queue usually consists of one Media type and one skill, e.g. [Chat AND Support], but there are … possibly a skill. A queue might consist of a media type and 2 skills , e.g. [Phone AND Support AND Product-X]. In very …

… name of the group and select Queue Reservation as the Group Type    Enter the Start or welcome message and signature … selecting the users from the list. Click Save. Select Case types to be made available to this group and click Save Go …

…  feature is designed to give you control over what types of sensitive and personal data you store and view … Click  Entities & Redaction An  Entity  is a specific type of sensitive, private or confidential information. … customer numbers that all begin with a specific code eg GB432345 A single string suffixed with Finding any reference to …

… project. In the booking calendar, you select the calendar type – Meeting or Conference/Seminar – and set the default … of calendar sharing/integration will be release early 2025. Choose to link the resource to an existing calendar …

… Working with Puzzel Chat API Puzzel Chat API is a tool designed for integrating communication into … the use of Puzzel time module. With clear endpoints, the API is built to allow customers to create integrations to …

… must be unique and descriptive enough for you to know what type of Reports the Report Builder will generate. Use the … Report Builder In this step you can select what data you want to report on. Simply select the Ticket Attribute type … drop-down menu. The type of attribute or information you want to Include or Exclude in the second drop-down menu. You …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … the IDs in the red circle above, to target the queues you want to fetch information from. It should then be specified …

… This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like for the CSAT survey type: This is what the Overview tab looks like for the … Score, responses, and Percentage of Total. Video Tutorial Watch our video tutorial on how to use the analytics …

… Solution release implemented in the evening of June 15th, 2021 .  The changes made in this release mainly concern the Admin Portal, Agent Assist, Bot Gateway and (new) Chat Application . Note that some of these … Social media requests  In the Archive, we have renamed the type 'Email' to be 'Email / Social', since we in now Archive …