471 results found

… additional features included in th release window of June 12th, 2023 until June 16th, 2023.  The changes made in this … earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest … regarding” 4. “I'm interested in knowing more about” 5. “I want to know more about”   This will give you an intent with …

… (SSO) to Puzzel using an external identity provider such as Entra ID (Azure AD), ADFS or Google Workspace. Before you … configured external provider directly. Configure SSO with Entra ID (previously Azure AD) Configure SSO with Salesforce … as parameter value. If you chose to set up SSO using the Entra ID / Azure AD gallery application the value to use …

… eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     … 0 Info regarding visual queue visualQueueWaitTimeMax 0 Info regarding visual queue             …

… General Settings There are some possibilities for adapting the service. Click “Settings” to be able to access … already working at the start of the next interval it will wait and write the following message to the log: “Busy, …

… and agentlog (calls/chats/emails/tasks per agent) every 15 minute to be used in Calabrio WFM. The queuelog and … night (around 0200), in case some very long calls/chats was not included in the correct time interval yesterday due … are lots of real-time views (Queue overview, Dashboards and Wallboards) showing status now (without any delays), and a …

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… to successfully install the office 365 connector. Step 1: Click Next on the welcome screen to start the …

… 2Content-Type: application/x-www-form-urlencoded 3Accept: application/json 4Host: 5 6grant_type=client_credentials& 7scope=iam-provisioning.contribute& … . However, be aware that Puzzel’s SCIM implementation only supports a … "Bea" 17 }, 18 "emails": [ 19 { 20 "Primary": true, 21 "type": "work", 22 "value": "bea.oproblem@very.invalid" …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… This article covers Raw data for Callback in queue and Scheduled (web) callback. When a caller orders Callback in Queue (often … Puzzel calls an agent and the one that ordered CiQ. When events for a new session for an existing call_id are ready …