234 results found

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go …

… guide of how to sign in with Puzzel ID here .    From 03.02.2026 the old way of signing in to the Agent Application with username and …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… appears in the Focus section of the meeting. … Puzzel QA, Conversations, quality assurance, conversations in Puzzel QA, quality assurance, evaluate, one …

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … instead, add the following as a .TXT record: v=spf1 ip4:212.89.52.11/32 ip4:212.89.52.12/32 -all   If you already … depending on the length. This may have an impact on the total message cost. [/collapse] … How to edit Email Settings …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including  instructions how …

… A solution can be set up with dialler functionality. The Dialler enables your supervisor/administrator to upload a … yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… remaining holidays for the current and next year for each individual. You can also generate a report of any booked …

… Final Reminder Following our announcement from January 28th 2026 , an automated upgrade process has been rolling for … system. Any changes made there will not be reflected towards your KB articles. The legacy infrastructure will be …

… App registrations and click on New registration button     2.  Enter the following three parameters in the Register an … registrations and select the application you just created. 2. Select API permissions and click on Add a permission …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … to another agent. You should not order Silent monitoring on 2 different agents at the same time with yourself as the …