1912 results found

… Solution release implemented in the evening of June 16th, 2020. The changes made in this release mainly concern the … in different queues) are entered in seconds. If you want to define SLA Overflow for a queue (aka “delayed use of … per queue is reported in the change log. you can not change type for a Category from Reserved for Dialler to ordinary …

… If you have a Puzzel solution with requests using media type email (used for "real" email, e-tasks (any written … close the email tab in the Puzzel agent application within 72 hours, Puzzel will delete the email request, set the … Queue, and Conversation events, but if the email request was deleted from queue before it was allocated to agent …

… (some hooks like the “pzlOnBefore…”-hooks can act as middleware in more advanced scenarios) Get information Information … of this object by opening the browser dev tools and just type pzl in the console). The pzl -object is created when … Example: pzl.version {    "moduleLoader": "1.1.0.154195 (2024-11-13T10:26:51.619Z)",    "renderModule": "1.0.0.153984 …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… More automated ways to get closer to your customers - Call Flow Tool …     The Call Flow Tool (CFT) now offers more automated ways to get closer to your customers with the addition of … is pre-populated with existing Originator and Originator Types "Recipient" is set by default to the Caller’s number …

… changes and additional features released on February 8th, 2022 on Puzzel platform. The changes made in this release … a chat to a human Agent the welcome message would always be disabled. This update adds an additional option to … This issue has been fixed now. Support for message MIME type: multipart/multipart An issue has been raised where the …

… in the Puzzel Contact Centre Solution January Release 2020, implemented in the evening of January 28 th . The … the “Max concurrent written requests improvement” that was announced in the preliminary release notes, was deployed … are txt , pdf , and picture files (image formats with mime type image/*) Max number of concurrent shared files are 5 …

… <span>Your name</span> <input id="nickName" name="nickName" type="text" value="my name" /><br/> <span>Your e-mail address</span> <input id="chatId" name="chatId" type="text" value="" /><br/> <span>Queue</span> <input … () { $('#someID').intelecomChat({ customerKey: '12345', showStarter: false, onChatStart: function () { …

… the name of either the queue, agent, or catalog contact you want to transfer the call to. If 'Phone' is selected, simply type in the phone number. When you have found who or what to … in the name of either the agent or catalog contact you want to consult. If 'Phone' is selected, simply type in the …

… field is auto populated but can be amended. You can either type the email address or choose from the list you’ve added … the reply has been sent but ticket status is Pending (i.e. waiting on information from customer to be able to resolve) … the reply has been sent and ticket status is On-Hold (i.e. waiting on internal information) The ticket status can be …

… saved. Part 2: Prompts:  The phrases used to prompt each type of feedback Part 3: Time to acknowledge  before the …  - The system enables you to prompt up to three different types of general feedback, However, If you only wish to prompt one or two types of feedback (rather than all three options), simply …

… Preferences modal opens. For a Queue widget with Display type = Table it may look like this: In this modal you can … of header and row Font size and color.  For other Visual types than table, the Preferences modal shows other options. … you have specific dashboard appearance requirements and want to adjust the appearance to allow it to fit even …

… You will be directed to your calendar view with bookable time slots. If you manage calendars for multiple bookable resources, you can select a different resource from … List , you can customize the time period for which you want to view your bookings. You can leave comments on a …

… will be visible on the customer web page. There are several types of interactions, examples of which you can find below. … button: when clicked this button begins a chat      1.2.  A panel: this panel presents information to be captured … panel: a panel to display information relating to the chat 2.     Chat: panels that are visible during and after a chat …

… To create a scorecard, you will need to: 1. Go to  EVALUATE 2. Click  Manage scorecards Tip : To help get you started, … scorecard. Simply click the  +Add  button Part 4: Contact types : Like channels, contact types can be used to filter … to derive a percentage weight for each line item. In this way, the sum of the system-derived percentages will  always …