341 results found

… to track how the selected group is progressing towards the goal in the competition results. Competitions can …

… Positive Score Question sample: "We're glad you feel that way. What's the main reason for your score?"  Final Question … answer" Custom If none of the templates fit the survey you want to create, the Custom option allows you to build your …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… success. Puzzel Case Management offers two distinct ways to access and analyse data: The PCM Report Builder and … with these tools, offering deeper insights. If you want to fetch the PCM Raw data and store it in you own … PCC Queues are designed to manage and streamline any media type, whether it originates from the Puzzel suite or from …

… description, email recipients, and choose file format.   Parameters     These are the same parameters as can be used when a report is customised … settings, they will appear here. If you change some of the parameters here, e.g. the opening hours (Limit time range), …

… Fixed an issue where alternating between different channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of …

… If a queue is not visible in Agent Application, check if the user reporting the problem has a resource filter applied. Go to Users->Access Control->Assign Resource Filter … show as On for the user – see image below. Here we see that Puzzel Partner Troubleshooting Filter is applied to user …

… The knowledgebase tab can be used to seek information on a … made available if you have subscribed to the Agent Assist knowledgebase package. The main menu of the Knowledgebase tab has three items: Top Articles …

… , and  deeply personalized experiences  at scale.   To support this innovation, we will be  retiring all versions of … our future-ready chat solution.     Key Dates    End of Support:  19 December 2025   No further updates, maintenance, or assistance will be provided for …

… the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an … performance. Customer Insight is the easiest and fastest way to gather real-time actionable insights. Puzzel Customer …