230 results found

… communication, like this example:   Customer writing while waiting in queue:  Hi, Insurance company! My car broke down … - Default OFF. Requires that the bot uses Puzzel's bot gateway. In short we are doing these changes: The automatic … overview in the Archive, we are also now splitting today's type “Email/Social” into the 2 underlying media types, that …

… For signing in to the Agent Application hosted on the Nordic platform navigate to  … to sign in with Puzzel ID here .    From 03.02.2026 the old way of signing in to the Agent Application with username and password will be retired and …

… system. Any changes made there will not be reflected towards your KB articles. The legacy infrastructure will be …

… Enabling both Puzzel employees and users of Puzzel customers with partners permissions to copy CFT solutions … CFT feature can be used by IQ admin users, and by users of customers with partner privileges, that have the “Activate” … chose to: change the solution name choose a ( target ) customer for which to save the solution copy - this can be …

… yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… agent and visitor are already in a regular phone call and want to switch to a video conversation. Overview The … Container. Open the Behavior tab. Locate the section Add additional values. Add the following key–value pairs: Key … the chat. Save the configuration. Step 4: Publish and Display on the Customer Website To make the interaction …

… Puzzel Traffic Invoices are changing!   We are introducing a new Puzzel Traffic Invoice format, so recipients can benefit from a simplified … more information on what to expect with the New Traffic Invoices, which will be introduced from December 2023, you can …

… Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… Agent Assist Social Messaging Platform Knowledgebase ChatAPI Note that some of these features require a customised … in displaying historical interactions and the contact card was not able to display contact details correctly. Contact … platform now handles this unexpected behaviour in a better way by ensuring only one request is sent to the queue. …