223 results found

… and a list of actions/processes that needs to be executed towards serving the customer or performing a generic task like … the task gets assigned to the rightly skilled agent at the designated day and time. In this scenario, your system can … 100, "reservedUserId": 123456, "reservedUserWaitTime": 3600}", "type": "mail", "version": “1.0” } …

… to the previous release, but with greatly improved design, as well as user experience. Header  The header for … be enabled and disabled in the admin portal instead of always being on Customized height of match window The height … for adding contacts, accounts and cases should now always be shown on a no match. Fixed a bug when adding …

… More automated ways to get closer to your customers - Call Flow Tool …     The Call Flow Tool (CFT) now offers more automated ways to get closer to your customers with the addition of … new messaging modules: SMS and Survey. The SMS module is designed for automated outbound SMS messages, while the …

… platform and product offering is to move all our customers away from our older applications and onto our new Agent … and the omni-channel concept. It comes with a modernised UI design and an improved user experience, and complies with … Widget integrations allow these systems to become context-aware, improving agent workflow by automatically presenting …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… deliver striking customer service. Puzzel Knowledgebase is designed to be easy to search for information or …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, "queueSize": 0, …

… Xml Http Client, a component designed by Puzzel, is used when we want to retrieve data from, or post data to, a customers web … longer to return to the Xml Http Client. The customers firewall must be configured to allow web requests from the …

… and json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Survey Language (optional). Default … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… and select an element (like a Header or Body text). In the Design tab on the right, look for Font family . Select Main …

… up privileges with and without impersonation in Exchange 2010/2013 See Create Service Account. … Configuration …

… The limitation of forwarding an email to another email channel within the Puzzel Case Management solution is rooted in the design and functionality of the system. A few reasons for … to that particular case. Avoiding Duplicate Issues : Forwarding an email message within the solution would …

… the most advanced and user-friendly self-service tools, designed to meet the evolving needs of modern, competitive …