142 results found

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …                 "content": "Click the link to give your feedback." } The userSessionVariables can contain any …

… Puzzel bot trainer delivers different levels of building a chatbot, from simple text answer FAQ-bots to advanced bots … actions from REST APIs. Puzzel Smart bot is a multi-purpose chatbot that can be used for a diverse range of customer … we aim to deliver a no-code, easy to build, low maintenance chatbot that focus on improving customer service …

… id claim. An easier, but in some cases, less secure way is to use email as claim. In this case it is just a … “Save” to store the updated information if any changes was made. Accessing external providers directly By default, … Azure AD / Microsoft is the configured provider:   If users want to skip the part of entering their email address, there …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… and they sometimes find the answer to their questions while waiting for callback, but they can not cancel the callback. … can now insert articles directly into the Reply or Forward editor . Formatting is fully preserved, making it … helpful responses. Agents simply: Open the reply/forward editor Click Insert Article from the KB widget The …

… eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     … chat     queueKey   The key of a Puzzel queue, a key set by a Administrator, like “Q_CHAT_STAR”           …

… a semi-technical description of how secure visitor identification with OpenID Connect (OIDC) works in the Puzzel web … protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the …

… has already been preformed.  rcurrency and icurrency Puzzel feeds the Traffic Rating platform, which rates traffic with … to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   …

… Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message … given that it’s available. This is similar to our current way of showing calendar information in the Catalog search … help to agents during an interaction in the following ways: Showing a contact card of the recognised customer …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …