By using the Digital Engagement rule engine, our chatbot will engage the customer with different context depending on what customer journey the end customer is on.
The Puzzel Smart bot includes a powerful NLU-engine that lets you build an intent model that is easy to maintain and that is easy on your in-house resources. The Bot trainer tool lets you analyze and train your bot in just a couple of minutes per day.
The Puzzel automation tools lets you automate part or whole customer journeys. By using the different actions that come out of the box, you can very easily build responses that lets the bot navigate the end user. That hi-lights information on you already existing webpages.
Use the built-in options action to create a guiding experience or collect data by asking questions in the conversation.
Easy to train
By analysing the customer queries you will improve the performance of the bot. It only takes a couple of minutes per day and is preferably done by a member of the contact centre staff.
The Puzzel Bot Trainer tool has built in tools to integrate towards customer REST-API’s.
The Puzzel Smart bot will easily identify you preferred language and switch seamlessly between language models.
Multi Intent understanding
The bot will identify more than one intent and provide options for the end user if two or more intents match the end user query.
Analyze your bot performance in real time. Break out statistics in customer journeys, in recurring questions. Look at confidence levels and customer satisfaction score and more.