143 results found

… To send the survey you will need to access the Survey Editor in customer Insight and copy the Survey ID.   You can … tab, click on the specific survey  This will open the Edit tab  The Survey ID can be found under “General”  Copy … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… information to the contact center. Bots integrated towards REST-apis. Puzzel Smart bot can be integrated towards customers rest API’s. This is done inside of the bot … top down.   A workflow can be triggered in different ways. It can be triggered by customer text queries. It can …

… you read the following information and update your policies within the application as required. The reason we are … Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, …

… id claim. An easier, but in some cases, less secure way is to use email as claim. In this case it is just a … “Save” to store the updated information if any changes was made. Accessing external providers directly By default, … Azure AD / Microsoft is the configured provider:   If users want to skip the part of entering their email address, there …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … node a meaningful name and select Agentic Node as the node type. Select the newly created Agentic node to open the … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… the column properties contain JSON object for each type of tracking event. Properties In table tracking_events … eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     …

… a semi-technical description of how secure visitor identification with OpenID Connect (OIDC) works in the Puzzel web … protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the …

… to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the …     prd_code   Product code for the Traffic Category/Type     reg   Originating region code     ref_code   ID of … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… and widgets, we have split our keyboard shortcuts into two types: Application Shortcuts Widget Shortcuts Application … Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message … support site:  https://help.puzzel.com/hc/en-us/articles/360000877777-Decommissioning-and-end-of-life Administration …

… to tailor the individual maintenance and incident notifications per customer/ subscriber. Incidents also differ in severity, so all serious incident notifications are pushed out on emails, and less severe incidents … ). Recently, we have also changed the categories that determine the notifications you will …