140 results found

… and json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Survey Language … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …                 "identifierType": "Phone",                  "channel": "SMS",  …

… Puzzel bot trainer delivers different levels of building a chatbot, from simple text answer FAQ-bots to advanced bots … actions from REST APIs. Puzzel Smart bot is a multi-purpose chatbot that can be used for a diverse range of customer … we aim to deliver a no-code, easy to build, low maintenance chatbot that focus on improving customer service …

… the planned release window of  October 5th to October 9th , 2023. The changes made in this release concern  Puzzel Sales … with this outcome.  Click the outcome title to get last 200 customers for selected outcome.  Toolbox memory, your …

… id claim. An easier, but in some cases, less secure way is to use email as claim. In this case it is just a … “Save” to store the updated information if any changes was made. Accessing external providers directly By default, … Azure AD / Microsoft is the configured provider:   If users want to skip the part of entering their email address, there …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… additional features planned for a release on May 27th/28th, 2025. The changes made in this release concern Puzzel … becomes 'personal' In the release notes for May 13th/14th 2025 we announced that each Reports subscription got an Owner.  From May 28th 2025, ordinary users will only see their own Report …

… eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     … 0 Info regarding visual queue visualQueueWaitTimeMax 0 Info regarding visual queue             …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the … of a visitor should be presented to an Agent in a way that indicates that this information is reliable and can …

… to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   Description destination_category e.g. Norway Fixed, Norway Mobile, Nordics, etc Destination category. …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message … given that it’s available. This is similar to our current way of showing calendar information in the Catalog search … help to agents during an interaction in the following ways: Showing a contact card of the recognised customer …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …