437 results found

… included in the planned release window of  March 19th and 20th , 2024. The changes made in this release concern … 1 agent is logged on with the profile, we will give you a warning when you click Save changes. "<x> agent(s) are … Download a report as xlsx you can choose to tick Include Total . Since some users want this every time, we from now …

… of the Detailed Traffic Invoice report should disregard the 2 first fields to the left in the table below. Summarized … to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … per minute , converted to invoice currency     rated_csc   Total Charge excl VAT for the amount of events     …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… planned for a release in the evening of 25 November 2025. The changes made in this release concern Puzzel … Contact Centre  Admin Portal In the release on 25 November 2025 there are a couple of minor bugfixes .   Refreshed … Puzzel's public sFTP server has End-of-life on 31 December 2025 , ref this announcement and release notes 16 September …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service …   ],   "identifier": "$(e164_phone_number)",   "identifierType": "Phone",   "channel": "SMS",   "content": "On a scale …

… application (e.g. Puzzel Catalog Sync) Supported account types  – Choose the option that is most relevant to you. The … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking …

… on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …

… P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET … for testing the change Attachments, for example scripts, .wav files, call flows         5.5 All Change Requests are …

… mainly concern the Admin Portal, Agent Assist, Bot Gateway and (new) Chat Application . Note that some of these … when a new solution is being set up, but also useful if you want to expand your solution with several new queues, e.g. … that started to order callback within SLA, relative to Total calls. Fallback . Number of callers the left the queue …

… From 1st of May 2024 Secure Start from Swedish BankID will become the new, … your service. In the Puzzel Contact Center users can be asked to initiate the authentication process in the Telephone … Before the user is transferred to an agent, the user is asked to enter their National Identification number. By …

… dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is … types. Idle from phone = Time logged on - Time in pauses - total Connecting time (phone) - total Speaktime (phone) - …

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …                 "identifierType": "Phone",                  "channel": "SMS",  … SMS, any messages including questions that are more than 160 characters long will be split into 2 or more consecutive …