142 results found

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… information to the contact center. Bots integrated towards REST-apis. Puzzel Smart bot can be integrated towards customers rest API’s. This is done inside of the bot … top down.   A workflow can be triggered in different ways. It can be triggered by customer text queries. It can …

… (SSO) to Puzzel using an external identity provider such as Entra ID (Azure AD), ADFS or Google Workspace. Before you … configured external provider directly. Configure SSO with Entra ID (previously Azure AD) Configure SSO with Salesforce … as parameter value. If you chose to set up SSO using the Entra ID / Azure AD gallery application the value to use …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… features included in the planned release window of  March 21st to March 27th , 2024. The changes made in this release … users to customise their views by editing sorting and expansion preferences. Users can now tailor their views … issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all …

… and they sometimes find the answer to their questions while waiting for callback, but they can not cancel the callback. … can now insert articles directly into the Reply or Forward editor . Formatting is fully preserved, making it … helpful responses. Agents simply: Open the reply/forward editor Click Insert Article from the KB widget The …

… eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     … 0 Info regarding visual queue visualQueueWaitTimeMax 0 Info regarding visual queue             …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the … of a visitor should be presented to an Agent in a way that indicates that this information is reliable and can …

… not detailed in the Invoice, allowing a breakdown of the data down to a more granular level using e.g. a Pivot. UK …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… in the Puzzel Contact Centre Solution October Release 2019, implemented in the evening of October 15th, 2019. The … tab #5 Alt+5 Focus on the First Tab in left Tab-set Alt+6 Focus on the First Tab in rightTab-set Alt+7 Split / Merge … Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message …

… select ‘Subscribe’ Click ‘Manage Subscription’ or ‘Manage Existing Subscription’, and an email will be sent to you with … These types of incidents are called P1-Highest and P2-High in Puzzel’s SLA. For a full overview of our SLA see … phone please call: (DK) +45 70 90 88 00 (UK) +44 333 300 0066 (SE) +46 (0)8 4000 4000 (NO) +47 21 89 89 89 (FI) +358 …

… additional features included in th release window of June 12th, 2023 until June 16th, 2023.  The changes made in this … earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …