268 results found

… shows one row per ongoing call and written request, and the total number on ongoing calls. The information is updated …

… queue until the first agent accepts it. This is similar to wait time in statistics report Details per queue for email … accept until he/she clicks ‘finish’ (aka 'speak time'). ‘Total time’ is from the request arrived in Puzzel queue … (using media type Social) we will show this in the same way as a Facebook Private message, that is, we show the …

… to sort data in any data table. This is handy when you want to take a look at the data in a sorted ordering - … in the Widget configuration's step 2 in two different ways Sort rows based on a value in a selected column. One … Ascending and Descending . Examples: Sort a Queue widget by Total requests in queue, and sort an Agent widget by Time in …

… number First, you must enter the phone number that you want to log on with and receive calls to (the application … you logged on with). Then you must choose the profile you want to log on with, given that you have more than one … the status button and choose Logoff. You will be issued a warning message if you are trying to log off or pause when …

… , and the new product documentation is available here . You want to know what the customers think about your chatbot. To … Settings and enable survey. Select which type of rating you want to use by choosing a template Define when the survey is … templates as shown in the image below.  You can see the total satisfaction score in the bottrainer by going to …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with this option enabled will always be evaluated, independently of any other rules that may …

… to unique visitors. It represents the percentage of the total possible solutions that could have been presented to … of visitors qualified for the opportunity but no solution was presented because of busy state on solution (limited …

… facilitator. Each meeting can be actioned in one of three ways:  View ,  Start  or  Delete. As the meeting … facilitator selected  participant preview  when the meeting was set up, then a  View  option will appear enabling you to … as the focus of the meeting. If  participant preview  was not selected when the meeting was set-up, then, as the …

… a call. You can change your status to Ready whenever you want. Busy If your phone gives out a busy tone (you are on … connected to a caller and you need a break after this call, wait until the call has ended and you're in status Wrap-up, … requests (chat, e-mail/task, and social) in the same was as for calls, you can receive them based on your …

… More automated ways to get closer to your customers - Call Flow Tool …     The Call Flow Tool (CFT) now offers more automated ways to get closer to your customers with the addition of … is pre-populated with existing Originator and Originator Types "Recipient" is set by default to the Caller’s number …

… For calls there will be a variable called ' caller_on_hold_total ' with a value (in seconds) if the agent(s) clicked … requests that have such an Enquiry registration.    If you want to search for all calls that was Silently monitored by someone, please enter "*" in the …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …

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… Join this table from 'cm_reporting_activities' if you want to get the text/name for the priority. Column name Data … this table. Join this table from 'cm_ticket_events' if you want to get the name of the event type. Column name Data … in this table. Join this table from 'cm_tickets' if you want to get the text/name for the priority. Column name Data …