443 results found

… environment. Contacts can be retrieved from the Active Directory, while calendars can be retrieved from different sources. Currently the following are supported: … Puzzel Catalog Sync and can be used by organizations that want to make their data available to internal or external …

… to sign in with Puzzel ID here .    From 03.02.2026 the old way of signing in to the Agent Application with username and …

… an article, choose 'Guided' type. Guided articles are different in the ways in which you structure the pathsways for the various outcomes and follows a logic of a …

… to facilitate the session - scoring calibrated results, adding feedback and marking the participants' register. If the …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But incumbent firms are quietly catching up, undergoing extensive digital transformations to retain their customers … how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart Guide …

… To see a list of outstanding vacation/holiday requests. Click ‘ Vacation ’ from … left menu. Then ‘ Vacation Requests ’ in the left menu. A simple list will be shown. To view the specific details of a … partial holiday have been deducted from their annual allowance.   To add a partial holiday, add it like any other …

… re-activate a user: Go to  USER MANAGEMENT   Click  Add & edit users From here, you can deactivate a user by clicking  …

… SMS Keyword NOSURVEY and score -1 to unsubscribe. If you want to inform about the SMS Survey unsubscribe option, you … a number between 1 and 6, where 6 is the best. If you dont want to receive SMS Survey after calling us in the future, … receives a SMS receipt confirming that the unsubscribe was successful. SMS Web Survey has a new red button where …

… - Report subscriptions. A new subscription with 3 different tabs will appear. Report and email recipients In … time ranges in the report and the subscription.   If you want a daily report for weekdays , you should select … only needs to be scheduled for Fixed date 1st:   If you want to send the report for several fixed dates, use a …

… relating to the session Take a register of attendance Add additional participants prior to the session starting … select the calibrated score View any and all feedback that was added by the invitees and edit the feedback to generate … Performance Report In the case where the session was focused on a previously completed evaluation, you will …

… such as a CRM. The Voice Bot can be designed to handle simple queries by replying to the caller using synthesised … 85 languages Provides faster resolution to customers In addition, build IVA for your voice channel using your own bot via Bot Gateway  To know more, download the Voice Bot product sheet …

… Red Bar: Indicates errors that need attention, such as syntax issues or misconfigured authentication. Common Issues Detected: Identically named nodes. BotScript syntax errors. Nodes requiring authentication when global … enhancements to matching rules and intent classification. Explore Feature – Groups common words into topics, providing …

… Release Notes Puzzel Contact Centre Chat (New) January 21st 2026 …