324 results found

… that several users see, and this user (the owner) no longer wants to maintain this Dashboard or if this person has left … day gives an error 500 Some agents can't request shift swaps     … Release Notes, October 15th/16th 2024 …

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… information to the contact center. Bots integrated towards REST-apis. Puzzel Smart bot can be integrated towards customers rest API’s. This is done inside of the bot … top down.   A workflow can be triggered in different ways. It can be triggered by customer text queries. It can …

… you have so far only been able to select 1 column/parameter and lots of queues/agents if you wanted to show it as a chart (visual type bar/line/area). … the Puzzel Contact Centre. Set Default Notes and Message Forwards to Public We are delighted to introduce a powerful new …

… IdP administrator to gather the necessary information depending on your Identity Provider. As mentioned above, you also … id claim. An easier, but in some cases, less secure way is to use email as claim. In this case it is just a … would be: https://app.puzzel.com/agent?idp=864546B6-CD85-42FF-97D8-E9D921F130E4 Note that the “Scheme” value can be …

… This article provides an overview of changes and additional features planned for a release on  April 1st, 2025. … to emails has the old format, that is, the format that was used on the old Reports page. This is slightly different …   As of now, the new xlsx format does not include the Total row, but we are working on this issue. In a future …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET … for testing the change Attachments, for example scripts, .wav files, call flows         5.5 All Change Requests are …

… and they sometimes find the answer to their questions while waiting for callback, but they can not cancel the callback. … guide article. There is no need to do changes in your Call Flow! When sending the SMS to the caller that ordered … can now insert articles directly into the Reply or Forward editor . Formatting is fully preserved, making it …

… the column properties contain JSON object for each type of tracking event. Properties In table tracking_events … eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … is allowed only by the application that initiated the flow. 3. Puzzel visitor identification with OIDC The purpose of … this, the visitor identification in Puzzel utilizes both types of flows described in the previous sections, and the …

… is broken down to daily details. The report contains additional parameters which are not detailed in the Invoice, … of the Detailed Traffic Invoice report should disregard the 2 first fields to the left in the table below. Summarized … to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the …

… Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message … given that it’s available. This is similar to our current way of showing calendar information in the Catalog search … in two types: Base Components: Contact – allows contact lists to be imported for the purpose of recognising the …

… Standardparametere lar deg definere enkelte elementer slik at du slipper … å definere dem hver gang du vil se rapportene. Standardparameterne du kan definere for rapportene dine er som følger: … Uke gruppert på dag). Du kan også bestemme om disse parameterne skal være skjulte, skrivebeskyttet eller redigerbare …

… Met standaardparameters kunt u bepaalde elementen bepalen zodat u dit niet telkens moet doen wanneer u het rapport wil zien. De standaardparameters die u … van het rapport. Dit doet u via de kolom “Uiterlijk”. Wanneer u klaar bent met het aanpassen van een rapport, …