471 results found

… details and calendar. With sufficient access, you can edit some of these details. Maximum 500 contacts are listed … access, you can Delete an appointment (an event). Adding an appointment If you have sufficient rights, you can … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… need to make sure that you have read the information regarding a potential need for an amended Data Processor … level, user group level or for specific users from the accordion labelled ' Admin Portal Menu ' as shown below. The following properties may need to be enabled depending on which user groups or users you wish to grant access …

… to complete the domain authorization step. Step 1: Allow the SupChat Domain in SharePoint Before embedding … this website isn't allowed..." It means the SupChat domain wasn't added correctly in HTML Field Security. Go back and repeat Step 1 . [Screenshot Placeholder – SharePoint iframe permission …

… questions to your contact centre? There is more than one way to look at performance. Number of conversations Number … collapsed="collapsed"] To gain better statistics, you want to set case type on your customer journeys. This is …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …

… yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… chat window is presented to the chatter. The stylesheet is adapted to match the style of the company’s website. … but Puzzel will not customise or support this for you. Be aware that Puzzel may change the default stylesheet in future …

… the call.   Please note that the scheduled time can be max 14 days in the future !   What happens at the scheduled … on to queue and ready , the call is offered to you right away, and when you answer, the destination number is called. … not ready (e.g. in a call, in wrap-up or Paused), the call waits for you to become ready. If you were logged on at the …

… To configure a new password for your account: 1. Click on the account icon on the right side of the top bar 2. Select View account 3. Navigate to … can change your password.  Any password created for your Puzzel ID account will need to meet the following criteria: …

… If you want to personalise the wallboard with your own logo (instead of using Puzzels … page Services - Content , and then select it in the listbox Wallboard logo file .   If you want a footer text on the …

… time for "Weekday (Mon-Fri)", "Weekend (Sat-Sun)" or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… In the "Layout" section of a chat configuration you can adapt the chat's theme (colours, shapes, and fonts …

… Flows are built in the Call Flow Tool. From this release onwards, it's possible to upload a new audio file directly … and that the Puzzel ID field is empty If you have any  Wallboard  users, please make sure you have set User type to … there is an adherence exception at the start of the agent’s 1 st non-absence scheduled activity. Until now, if a period …