To gain better statistics, you want to set case type on your customer journeys. This is done with the “Set case type” action.
Setting a case type is equal to giving the dialogue a category. This is then stored in the statistics in the Digital engagement platform and gives you a better overview of what areas and customer journeys are the most popular and most successful in your bot.
You will be able to filter out dialogue by case type and also look a customer satisfaction scores filtered by case type.
To create new case types, you will need to understand how digital engagement works. Please refer to this article on the help centre.