Statistics and analytics

So, how is your bot preforming? Did you manage to increase sales or decrease the number of repetitive questions to your contact centre?

There is more than one way to look at performance.

  • Number of conversations
  • Number of conversations transferred to agent
  • Transfer percentage
  • Intent hits
  • Average intent score [%]
  • Workflow hits

Published

06/03/2023 - 16:15

Last updated

07/03/2023 - 14:12
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