341 results found

… Portal (in the upper left corner), and on page Real-time - Wallboard if you use the Puzzel logo instead of your own …

… This article details how to configure single sign-on (SSO) to Puzzel using an external identity provider such as … Access to Organisation Settings portal To configure SSO, you must specify information about your Identity … Using Single Sign-On in Puzzel ID After Single Sign-On (SSO) has been configured and enabled with Puzzel ID there …

… the “Max concurrent written requests improvement” that was announced in the preliminary release notes, was deployed but rolled back early in the morning of January … “Callout” tab (default in the right tab-set). In that way both inbound and outbound calls are handled …

… features included in the planned release window of  October 23rd to October 27th , 2023. The changes made in this … We're introducing new features that offer you enhanced ways to monitor your projects in greater detail: Display … allows you automatically approve customer deletions in accordance with your GDPR rules by simply checking the checkbox …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… additional features planned for a release on May 27th/28th, 2025. The changes made in this release concern Puzzel … becomes 'personal' In the release notes for May 13th/14th 2025 we announced that each Reports subscription got an Owner.  From May 28th 2025, ordinary users will only see their own Report …

… Subscribe to our status page to be notified about maintenance on the Puzzel … emails, and less severe incidents are only notified on the status page ( https://status.puzzel.com ). Recently, we have also changed the categories that determine the notifications you …

… on a page load one or more rule matches can occur. {"siteMappingName":"Personal … If time module is used     timeModuleId 3780_time ID of the Puzzel time module exitName Open The outcome name from the Puzzel Time module. (Usually Open, Closed, default)       …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the … this, the visitor identification in Puzzel utilizes both types of flows described in the previous sections, and the …

… of the Detailed Traffic Invoice report should disregard the 2 first fields to the left in the table below. Summarized … to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … per minute , converted to invoice currency     rated_csc   Total Charge excl VAT for the amount of events     …

… Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message … given that it’s available. This is similar to our current way of showing calendar information in the Catalog search … help to agents during an interaction in the following ways: Showing a contact card of the recognised customer …

… evening of April 24 th . For further information, or if you want to activate features described in this document, please … application  Finish language in web version If the agent wants to use Finish language in the agent application, this … to tell their whole story to the next agent. If the agent wants to transfer the caller to any agent on another queue, …

… asiakkaan puhelinnumeron tai sähköpostiosoitteen yhteystietokortti-toimintoon, joka etsii oikean tietueen. Toiminto … Toiminto ei löydä yhteystietoja, jos yhteystietokorttia ei ole olemassa tai se on tuotu järjestelmään … käyttöön, asiakaspalvelijat voivat lisätä yhteystietokorttiin uusia tietoja tai muokata aiemmin luotuja …

… tilbage at bruge i året. Der er også et andet afsnit under Awaiting Authorisation (Afventer godkendelse), der indeholder …