74 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … Select Private Key JWT when adding a secret Provide a base64 encoded X.509 certificate or JSON Web Key formatted RSA/EC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { "accessToken": … "vipScore": 0, "reservedUserId": 123456, "reservedUserWaitTime": 0, "category": "string", "description": "string", …

… a PCC user account to our API Pages:   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on … to execute an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… End of Life, we have created this pre-recorded training.  Watch the training on Puzzel Academy's Vimeo page: Customer …

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …                 "identifierType": "Phone",                  "channel": "SMS",  … SMS, any messages including questions that are more than 160 characters long will be split into 2 or more consecutive …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …