159 results found

… You will be directed to your calendar view with bookable time slots. If you manage calendars for multiple bookable resources, you can select a different resource from … List , you can customize the time period for which you want to view your bookings. You can leave comments on a …

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… Click Save before proceeding to the next tab Go to Bookable hours tab to view recurring bookable hours by selecting the option from the drop down menu. … the dates, hours etc. Go to Configure -> Groups -> Bookable hours -> Select Create a new override option from the …

… and end time of a workday, whether weekends should be bookable, and which week should be displayed as the default … Resources Managing Booking Resources To edit or add bookable resources, go to Booking Resources under Booking in … For conference/seminar bookings , specify the number of bookable slots. Fields like Name, Location, Notes, and …

… Portal. Unique within same customer key. Needed only if you want another id than the auto-generated user_id shown as … For agents that handle written requests, there will always be one “normal” agent_id (the ‘main’ agent) and one or … Int The agent_id for the main agent. See also above. unblockable_role tinyint For a Group number (aka “unblockable …

… Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for wallboard, you could adjust the new group’s settings …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… The following section outlines how to send surveys created in Puzzel Customer Insight, using Puzzel Case Management.  To send the survey you will need to access the Survey Editor in customer … within the survey or conditional logic that requires answers to other questions, then consumer must  click the …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… within all calls/written requests. Column Name Datatype Description rec_id Int Primary key. Internal, … a Conversation event), in seconds. Includes time the caller was on hold, if any. dte_speak_start datetime The date/time … ConsultAgent, Transfer, Consult, Caller, DirectCall, UnblockableAgent, ConsultUnblockableAgent, …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …