261 results found

… Contents: Viewing and analysing quality feedback Acknowledging feedback Viewing and analysing general feedback Providing general feedback for a colleague … Puzzel …

… evaluate, editing the phrases used to encourage agent-feedback during evaluation, editing phrases used to encourage feedback as part of a calibration session, editing phrases used on general feedback, configuring general feedback topics … Feedback …

… saved. Part 2: Prompts:  The phrases used to prompt each type of feedback on line items/sections / overall evaluation …  - The system enables you to prompt up to three different types of feedback during the evaluation process. However, If you only wish to prompt one or two types of feedback during evaluation (rather than all three …

… Introduction Only recipients can acknowledge feedback and, in order to do this, they will need access to … relevant icon (head & shoulders icon to denote the feedback was discussed face to face or a screen icon to denote the feedback was not discussed directly). This helps keep the process …

…  - The system enables you to prompt up to three different types of feedback for calibration participant feedback. However, If you only wish to prompt one or two types of feedback (rather than all three options), simply … will still be visible in reports). If all three feedback types remain Active (and the default options haven't been …

… saved. Part 2: Prompts:  The phrases used to prompt each type of feedback Part 3: Time to acknowledge  before the …  - The system enables you to prompt up to three different types of general feedback, However, If you only wish to prompt one or two types of feedback (rather than all three options), simply …

… To view and analyse quality feedback: Go to  FEEDBACK   Click  Review quality feedback By following the … report at the top level and be able to click down all the way to individual agents. In  Agent view  mode you'll see …

… To view and analyse general feedback: Go to  FEEDBACK   Click  Review general feedback This report is … report at the top level and be able to click down all the way to individual agents. In  Agent view  mode you'll see …

… topics  tab By following the navigation prompt, you'll be directed to the following screen:  The system includes a …

… To provide general feedback for a colleague: Go to  FEEDBACK Click  Send general feedback By following the navigation you will be redirected …

… Configuration   If the agents should be able to give feedback (select an Enquiry registration topic, sometimes … values for: Category used for agent feedback : If you want the agents to have a set of "call outcomes" to choose … mode. Call same agent when rescheduled : If the agent wants to order rescheduling after having been connected to …

… The Feedback tab enables users to do a qualitative analysis of … in the results, and the display enables an overview of feedback shared. There are multiple filtering options that … screen, where users can insert the relevant word and the feedback view will populate with relevant responses. From …

… Step 1: Select a contact to evaluate If you want to dive straight in and start evaluating contacts, you can very … the option: Assign to me and evaluate now. You'll then be directed automatically to Step 2. Alternatively you simply …

… To create a scorecard, you will need to: 1. Go to  EVALUATE 2. Click  Manage scorecards Tip : To help get you started, … scorecard. Simply click the  +Add  button Part 4: Contact types : Like channels, contact types can be used to filter … to derive a percentage weight for each line item. In this way, the sum of the system-derived percentages will  always …

… The arrow within the icon indicates the trend. Two types of analysis are being performed here: Analysis on the … [Actual] Analysis on the entire interaction since it was initiated [Average] The Actual graph is based on the … graph is formed on the consolidated interaction since it was commenced, and the result is an aggregated value. This …