262 results found

…  - The system enables you to prompt up to three different types of feedback for calibration participant feedback. However, If you only wish to prompt one or two types of feedback (rather than all three options), simply … will still be visible in reports). If all three feedback types remain Active (and the default options haven't been …

… to configure your accounts security settings in various ways. Below you will find a list of redirects to relevant …

… Puzzel SMS Campaign is a web-based product for the mass sending of text (SMS) messages and is typically used to send … even hundreds of thousands of recipients.    There are two ways of defining messages in Puzzel SMS Campaign. They are … The mobile numbers of the message recipients will always be uploaded from a file. The way in which messages are …

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… (some hooks like the “pzlOnBefore…”-hooks can act as middleware in more advanced scenarios) Get information Information … of this object by opening the browser dev tools and just type pzl in the console). The pzl -object is created when … the application is finishing the chain due to an unrecoverable error, and redirecting on finish could create infinite …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… settings   Click the  labels  tab From here, there are four types of scorecard/reporting labels that you can configure. Line item categories; Contact types; Contact channels; and, Evaluation modes. (1) Line … simply click the Inactive status pill. (2) Contact types Clicking the info icon reveals more information about …

… drop-down include anyone with access to EvaluAgent. In this way, you can set up meetings for managers as well as agents. …

… Click on the popout button as shown in the picture to open the Puzzel Agent page in a new window. Only for … Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service … on the left menu and click on the Add Utility Item . Select Open CTI Softphone from the list.    Enter the Label name to …

… and staging the best-performing one. Labelled data (explained below) powers this process.   Labelling Users with … level "Trainer" or higher. Queries labelled here will always be added to the training data. By default, the queries … speak or type. Real users: Ask questions in unexpected ways Use slang, typos, or product-specific language May …

… analyze it. … Softphone in the Puzzel Agent Application (PAA) - Setup Guide …

… window of  September 11th until September 15th , 2023. The changes made in this release concern  Puzzel Sales … possible to show in dialog windows when creating Bookings, Orders and Offers. Just click the expand-arrow up to the …