83 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… calls (Silence Unknown Callers, carrier labeling, and Live Voicemail). You can’t change your customers’ iPhone … in Recents but the phone won’t ring. Call Screening / Live Voicemail: iOS shows a live transcription of the caller’s voicemail as it’s being …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… An agent in status Busy / No answer / Wrap-up will return to status Ready when the agent status timeout is over, or when the agent clicks Ready . The …

… collapsed="collapsed"] There are four user types: Person, Wallboard, API and BOT users. All ordinary (Person) users … should be given User type API/Chat bot (no email needed). Wallboard users will need an email as Puzzel ID to be able … title="Can I prevent my users from signing in the old way after we started with the new Puzzel ID sign-in?" …

… The best way to determine whether callers should be able to access …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …