159 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… The following section outlines how to send surveys created in Puzzel Customer Insight, using Puzzel Case Management.  To send the survey you will need to access the Survey Editor in customer … within the survey or conditional logic that requires answers to other questions, then consumer must  click the …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … immediately tells them why they should answer or call back. 2) A field ‑ tested strategy that works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… of their account.  For more information on what to expect with the New Traffic Invoices, which will be …

… "xxxxx", "sessionId": "YourSessionID", "expiryDate": "2022-08-31T23:14:25.98" }, "languageCode": "SE", … Refer to https://auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_GetAccessToken … { "result": [ { "id": 0, "description": "string", "waitTimeMaxSeconds": 0, "waitTimeAverageSeconds": 0, …

… notification sounds for incoming request. Each media type can have it's own unique notification sound. There is a … the checkbox for playing sounds under the desired media type. Once checked, a drop-down menu will appear and sounds … Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …

…   https://developer.puzzel.com/ https://auth.puzzel.com/swagger/ui/index#/   Below is a step by step on how to … an API-call:   1. Navigate to  https://auth.puzzel.com/swagger/ui/index#/  and open the /api/Authenticate/LogIn tab …

… collapsed="collapsed"] There are four user types: Person, Wallboard, API and BOT users. All ordinary (Person) users … should be given User type API/Chat bot (no email needed). Wallboard users will need an email as Puzzel ID to be able … title="Can I prevent my users from signing in the old way after we started with the new Puzzel ID sign-in?" …