Statistics and analytics

Number of conversations, transfers to agent and transfer percentage is found in the conversations window at the bottom of the conversations menu.

To see the statistics you first select a time interval and then click .

Average intent score is a measure that shows how well all entries during the filtered time period have met the intent on average.

Search, print or export data to CSV

 
To export data to CSV you click the download button.

To see the statistics you select a time interval and then click on the  button.

To export your data to CSV you click the download button.

To gain better statistics, you want to set case type on your customer journeys. This is done with the “Set case type” action.

Setting a case type is equal to giving the dialogue a category. This is then stored in the statistics in the Digital engagement platform and gives you a better overview of what areas and customer journeys are the most popular and most successful in your bot.

You will be able to filter out dialogue by case type and also look a customer satisfaction scores filtered by case type.

To create new case types, you will need to understand how digital engagement works. Please refer to this article on the help centre.

The logs will show the latest changes is the chatbot.

Logs will give you reports on

• Workflow log
• Intent response log
• Training data log

Logs is found under the settings menu.