Auto close PCC tab after sending message

The Auto Close PCC Tab After Sending Message feature enhances agent efficiency by automatically closing the Puzzel Contact Center (PCC) tab after sending a message and updating the ticket's status. 

Enabling the Feature

1. Navigate to Settings → General → Account Settings.
2. Locate the option Auto Close PCC Tab After Sending Message.
3. Toggle the feature to Enabled.

Functionality

When this feature is enabled:

• If an agent is handling a ticket within the PCC environment:
  • The ticket page will automatically close after the agent clicks on one of the following action buttons:
    • Send and Resolve
    • Send and Pending
    • Send and On-Hold

Important Notes

• Enquiry Registration:
  If Enquiry Registration is configured with required fields, these fields must be completed before sending the message.
  • Failure to complete required fields will prevent the tab from auto-closing, ensuring compliance with the mandatory enquiry registration processes.

Use Cases

• Improved Efficiency:
  Agents handling a high volume of tickets can move seamlessly between tasks without needing to manually close tabs.