Puzzel Messaging

Puzzel’s messaging suite brings together a comprehensive set of tools and capabilities that help organisations communicate reliably, efficiently, and at scale. Built on Puzzel’s high‑capacity messaging infrastructure—used by hundreds of organisations to deliver millions of business‑critical messages each year—these services enable seamless, secure, and flexible customer communication across multiple touchpoints.

Unified Messaging for Customer Engagement

The suite provides a common foundation for managing both outbound and inbound communication. Whether sharing important updates, supporting customers through the contact centre, or responding to incoming requests, messaging flows can be handled consistently across teams and channels. This unified approach strengthens service quality and reduces friction for both customers and employees.

Trusted Delivery for Important Information

With strong uptime, established operational routines, and a robust gateway connected to national and international operators, the messaging services ensure that critical information reaches recipients quickly and reliably. Organisations can depend on stable delivery performance—whether sending a single notification or a large‑scale broadcast.

Visibility, Control, and Continuous Improvement

Powerful reporting and dashboard tools give administrators clear insight into message volumes, delivery performance, and historical trends. This makes it easy to analyse communication effectiveness, identify patterns, and ensure compliance across all messaging activity.

Prepared for an Expanding Channel Mix

While SMS is a core component today, the messaging suite is designed to grow. Support for additional channels—such as WhatsApp, RCS and major social media messaging platforms—will continue to expand its omnichannel capabilities, enabling organisations to meet customers where they are.