159 results found

… "maxOneRequestForPreferredAgent": true, "preferredAgentWaitTimeSeconds": 0, "reservedAgentWaitTimeSeconds": 0, "vipScore": 0, "agentId": 0, …

… and OpenID Connect (OIDC) Know which Puzzel services you want to access Setting Up an OIDC Client Accessing OIDC … the appropriate user group Choose user type: Person, API, Wallboard, or Chatbot Enter a unique username Important : …

… The following section outlines how to send surveys created in Puzzel Customer Insight, using Puzzel Case Management.  To send the survey you will need to access the Survey Editor in customer … within the survey or conditional logic that requires answers to other questions, then consumer must  click the …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … immediately tells them why they should answer or call back. 2) A field ‑ tested strategy that works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… 1 message. Please note that... If the agent initiates a Two-way SMS from the Send Message modal, this will be a new …

… survey. This is usually done at the end of a call, for example in the “finally” section of the callflow.   Example code using rest tag and json body:    <assignlocal … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… user, untick the inherit box and set the desired values you want for that user Please note that if you for a single user … Inherit for the user group and enter a new value (e.g. 20):   Remember to save. Now 20 is the specific value for … user, enter a new value and click Save changes . Property types The most important property types are: ON/OFF …

… API endpoints to create customers in a call list   If you want to create projects or customers buckets dynamically. …

… can provide information relating to their case in this text box. There are multiple format options available to them (see … drive. (Supported file types are: JPEG, GIF, JPG, PNG, CSV, XLS, PDF and TIFF)   The forms are dynamic, meaning the …

… The best way to determine whether callers should be able to access …