158 results found

… Puzzel’s Contact Centre Packages give you the flexibility of choosing the right channel mix to support a wide …   Access to Puzzel Marketplace E-Task API MS Teams SMS Gateway     Puzzel Bot Gateway     Admin       User Management Access Control User …

… and “Group” (Entra ID group). So, as an example, if you want a rule to execute when a new user is created you would … are added belonging to AD different groups. Due to the way Entra ID provisioning works, users are first created … SCIM attributes, please refer to RFC7643 Section 4 . If you want to make rule that depends on a users group membership …

… mappings using JSON Path to define the link between the expected JSON response attributes and the corresponding … the index of the first occurrence found when searching backwards. ArrayAction Property   Type   Description   … category exists. Example Response: { "Customer": { "ID": 12345, "href": "<https://System.com/API/V1/Customers/12345>" …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … survey 1. Invoke the SendSurvey method in the consumer API Example code using rest tag and json body:    <assignlocal …

… the introduction of Puzzel ID, automated synchronization of users and groups with directory systems such as Entra ID is … Administrator , or Application Owner . A Puzzel ID user account with Admin or Partner role. It is highly recommended … Microsoft Entra provisioning service to create, update, and disable users in Puzzel ID based on user assignments in …

… credential flows, then you don’t need to add redirect URLs etc. But if you are creating a web application the … client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up …

… Exclusion Conditions (optional): Define rules to remove unwanted sections (e.g., footers, disclaimers). Click Convert …

… Centre Solution release, implemented in the evening of June 9th, 2020. The changes made in this release mainly concern … of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … knowledgebase articles. Contacts import - Rewrite to Durable Function Strengthened the import mechanism to allow …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … outcome colors: SI customers transitioning to the new UX will automatically receive new standard colors for all … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… This guide walks you through the process of manually labeling user … at the bottom of the page. Locate the search engine you want to train and click on one of the items in the list to View Details .     2. Open the Training View  In the details view of your …

… see a list here. To map more teams to queues or edit the existing settings, click on the EDIT DETAILS button. You will … length of time (Default is set to 8 hours), the system must wait to check for missing PCC requests against applicable … Name option is enabled. Select the queue from the list you want all the scheduled tasks to be assigned to. Copy case …

… client configuration, which is shown below with mapping 12 and 13. id - Mapping 12: This is the ObjectId of the … one that appears for the tenant in the Azure portal. As an example, if the domain of the Tenant is “ exampletenant.com ” … and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the …

… as well. In order for the integration to work, two software must be installed on the agent&#039;s PC: Jabra Chrome Extension Jabra Chrome Host Note that the user needs access to download and install software on the PC. Installing Jabra Chrome Extension The Jabra …

… the template. Save the changes to the template Select an existing resource group or create a new one. Enter all the …